Shipping & Delivery
1. Delivery
We deliver within Australia. Orders are dispatched directly by our suppliers, who select the carrier and service. Checkout offers one Delivery method; express or a specific carrier cannot be selected.
Dispatch and transit times depend on stock availability, the supplier and your destination. We will contact you if we become aware of a delay.
2. Delivery Charges
Delivery is charged once per order based on the combined catalogue shipping weight and delivery state. All prices below are in Australian dollars and include GST. There is no free-delivery threshold.
| Order shipping weight | NSW, ACT, VIC, QLD, SA | WA, TAS, NT |
|---|---|---|
| Up to 3 kg | $19.95 | $29.95 |
| Over 3 kg to 10 kg | $34.95 | $49.95 |
| Over 10 kg to 20 kg | $59.95 | $79.95 |
| Over 20 kg or bulky items | Quote before payment | Quote before payment |
Bulky products, including rack cabinets, require a freight quote even when they weigh less than 20 kg. If an item lacks shipping details or checkout cannot calculate delivery, contact service@pacificnetwork.com.au with the products and delivery address. We will confirm freight before you pay.
3. Dispatch & Tracking
We provide tracking when it becomes available from the supplier. Carrier tracking may take time to update after dispatch.
Orders may arrive in separate shipments from different suppliers or warehouses. We provide the available tracking for each shipment. You are not charged another delivery fee for these split shipments.
4. Delivery Assistance
Please provide an accurate delivery address and contact number. Follow the carrier tracking instructions if delivery is attempted while you are unavailable. Contact service@pacificnetwork.com.au if you need help with a delivery.